Frequently Asked Questions
Searching and Booking your holiday
Search, book and pay for your holiday online with Amro
Collection for our very lowest prices. If you need any help
contact our dedicated Travel Specialists by phone on 01462 434663 or
use the
Contact Us form on our website. Please note that if a booking is made through our
Helpdesk the price may be slightly higher. Please ensure that all travel is booked in exactly the same name
as on your passport with no abbreviations or nick-names and identical spelling.
If you have a more complex holiday request involving several destinations and flights,
please complete our
Amro a la Carte form or contact our
Travel Specialists. They will either prepare the quote for you or advise on how to
search online to receive our very lowest prices.
Our Accommodation Descriptions
We carefully check all descriptions of the Accommodations featured on our website but we are not always fully
updated on any local changes. Please also be aware that some Property and Room Facilities may incur an extra charge.
If there is any aspect of our descriptions which is of particular interest to you or you require further information,
please call our Reservations Helpdesk where you can speak with a staff member who has visited the property.
What If Something Goes Wrong
Nearly all of our holidays operate without any problems but we welcome feedback on your holiday experience. You should receive a Holiday Feedback Questionnaire to your email address within a few days of your return.
But holidays are complex often relying on numerous different suppliers many for whom English is not their first language. So the following are extracted from our Booking Conditions on how best to cope.
Complaints
Should you have cause for dissatisfaction with any of the arrangements made by Amro Holidays Ltd. on your behalf, you should immediately contact your host explaining your dissatisfaction and seeking resolution. Complaints can usually be resolved far more quickly and to your satisfaction in the resort.
If after this procedure you remain dissatisfied, please notify your host in writing with a copy faxed to +44 1462 434339 and call our 24 hour Customer Services Help-Line +44 0870 990 7403. We will then do our utmost to resolve the matter. Please note that we must be notified within 24 hours if we are to be able to resolve matters quickly and that without a written report, there is nothing we can do either immediately or subsequently.
Should you continue to remain dissatisfied with our handling of the matter, please write to our Customer Services Manager at our office. We will investigate further and reply fully within 28 days. If this is not possible, we will send you an interim letter advising of our progress.
Flight Disruption
Unfortunately flights can be disrupted or even cancelled for a variety of reasons that are outwith control of Amro Holidays Ltd. We accept that this is annoying and sometimes frustrating which is why you must contact us immediately this happens so we can make alternative arrangements.
Our office is open Monday to Friday during normal office hours and may be contacted via email at holidays@amroholidays.com or by calling +44 1462 434663. A voicemail facility is available on this number also. In addition we have a 24 hour Customer Service Help-Line +44 870 990 7403 which links to our Duty Officer.
Amro Holidays Ltd cannot consider any claims arising from your re-arranging of flights and subsequent changes to your holiday arrangements unless we have been contacted.
Reservation Helpdesk
Simply call 01462 434663 between 9.30am to 5.30pm Mon to Fri and our helpful staff will be happy to
assist you.
Alternatively please complete our
Contact Us
form online.
Holiday Financial Protection
All the air holidays sold by Amro Holidays Ltd are fully financially protected by our industry standard
CAA ATOL 5826. The ATOL Protection
Charge levied by the CAA is automatically added to your invoice as you complete the booking process.
Making Payments
We accept on-line payments by Delta, Switch/Maestro, Mastercard, Visa and American Express. Please note that a
2.5% surcharge applies to all credit cards and
2.75% on American Express payments. Cash and cheque payments are also acceptable for arrangements booked through our
Helpdesk.
Site Security
Amro Worldwide uses a secure server, Secure Hosting, to process ALL card payments. Secure Hosting ensures that your card details are securely encrypted during transport over the Internet so no one can read your card information. We don't even see your card details! The card details are then transported to a Bank to authorise your purchase. Customer data is encrypted using the highest level of encryption that you browser will support, for example for IE6 this is SSL 3.0 RC4 with 128 bit encryption.
Secure Hosting offers the guarantees that they will never
- Pass on your financial details
- Pass on any personal information gathered when you place an order
- Sell or rent your details, you will never receive junk mail as a result of using
Secure Hosting
- Leave invasive technologies such as cookies on your machine
- Exploit your details in any way
Airport Hotels and Car Parking
We are pleased to offer airport hotels and car parking at prices which show savings of up to 60% on booking directly with the hotel or car park. Just use the link online to either Purple Parking or Holiday Extras.
Cancelling your Holiday
In the unfortunate event of you having to cancel your holiday, the Lead Named Person on the booking form must advise us in writing by fax or by post.
Amro Holidays Ltd. Matthew House, 20 Nursery Hill, HITCHIN, Hertfordshire, SG4 9GD
Fax Number: 01462 434339
Cancellation Charges will apply in accordance with our Booking Conditions.
Your transfers
Once you have cleared immigration formalities and collected your luggage, you’ll want to be on your way to your accommodation as quickly as possible. If you have pre-booked transfers your voucher will tell you where to meet the transfer
arrangements and the arrangements for confirming the return journey.
Your Car Rental
Once you have cleared immigration formalities and collected your luggage, you’ll want to be on your way to your accommodation as quickly as possible. If you have pre-booked car rental, your voucher will tell you where to check-in
to sign the documentation and collect your car keys..
Your travel insurance
You must hold a valid travel insurance policy to travel on any arrangements booked with Amro
Worldwide with cover at least to the level of our Gold Cover Travel Insurance. You may arrange your own insurance but please be aware that many policies will require us to provide additional documentation over and above a Cancellation Invoice or
request us to reclaim additional monies on their behalf should you
make a claim. We charge a fee of £25 for this service.
Your accommodation
All the accommodation we feature has been qualified by our directors as suitable for same sex
travellers. You will receive no problems from check-in staff with same sex couples sharing one bed or being together around the accommodation and no discrimination from hotel staff and employees. Sadly we can’t guarantee this from other hotel guests but, if you do, please let us know immediately
Foreign Country Entry and Immigration Requirements
Please note that it is your responsibility to comply with the entry requirements of the country you are visiting
and we cannot give specific advice. We suggest you review the
following links to entry requirements information websites. Please
also check with the relevant Embassy/Consulate as this information
may not always be fully up to date. Many airlines are also now
requiring Advanced Passenger Information (APIS) for travel to the US
and Spain as well as other countries. Please ensure that you provide
this information either directly to the airline or to us at least 14
days prior to travel.
Price Match Promise
At Amro Worldwide, we appreciate the importance of keeping holiday costs to a minimum – leaving more money to spend while you’re away! That’s why we are constantly checking our prices against the competition – striving to keep our rates at the lowest prices available in the market place.
However, if in the unlikely event you find a cheaper identical ATOL financially protected holiday price within 24 hours of booking, let us know and we will do our very best to match the deal.
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