Frequently Asked Questions
Searching and Booking your holiday
Search, book and pay for your holiday online from our very lowest prices. If you need any help contact our
friendly Helpdesk Staff by phone, email or call back.. Please note that if a booking is made through our
Helpdesk the price may be slightly higher.
If you have a more complex holiday involving several destinations and requiring flights, then again
contact our Helpdesk staff. They will either prepare the quote for you or advise on how to do it online to receive our very lowest prices.
Reservation Helpdesk
Simply call 01462 434663 between 9.30am to 5.30pm Mon to Fri and our helpful staff will be happy to help you.
Alternatively email us or use our Call Back facility.
Making Payments
We accept on-line payments by Delta, Switch/Maestro, Mastercard, Visa and American Express. Please note that a small surcharge applies to all credit card and AmEx payments. Cash and cheque payments are also acceptable for arrangements booked through out
Helpdesk.
Site Security
Amro Holidays uses a secure server, Secure Hosting, to process ALL card payments. Secure Hosting ensures that your card details are securely encrypted during transport over the Internet so no one can read your card information. We don't even see your card details! The card details are then transported to a Bank to authorise your purchase. Customer data is encrypted using the highest level of encryption that you browser will support, for example for IE6 this is SSL 3.0 RC4 with 128 bit encryption.
Secure Hosting offers the guarantees that they will never
- Pass on your financial details
- Pass on any personal information gathered when you place an order
- Sell or rent your details, you will never receive junk mail as a result of using
Secure Hosting
- Leave invasive technologies such as cookies on your machine
- Exploit your details in any way
Airport Hotels and Car Parking
We are pleased to offer airport hotels and car parking at prices which show savings of upto 60% on booking directly with the hotel or car park. Just use the link online to either Purple Parking or Holiday Extras.
Cancelling your Holiday
In the unfortunate event of you having to cancel your holiday, the Lead Named Person on the booking form must advise us in writing by fax or by post.
Amro Holidays Ltd. Matthew House, 20 Nursery Hill, HITCHIN, Hertfordshire, SG4 9GD
Fax Number: 0870 990 7405
Cancellation Charges will apply in accordance with our Booking Conditions.
Your transfers
Once you have cleared immigration formalities and collected your luggage, you’ll want to be on your way to your accommodation as quickly as possible. If you have pre-booked transfers your voucher will tell you where to meet the transfer bus and the arrangements for confirming the return journey.
Your Car Rental
Once you have cleared immigration formalities and collected your luggage, you’ll want to be on your way to your accommodation as quickly as possible. If you have pre-booked car rental, your voucher will tell you where to check-in
to sign the documentation and collect your car keys..
Your travel insurance
You must hold a valid travel insurance policy to travel on any arrangements booked with Amro Holidays with cover at least to the level of our Gold Cover Travel Insurance. You may arrange your own insurance but please be aware that many policies will require us to provide additional documentation over and above a Cancellation Invoice or
request us to reclaim additional monies on their behalf. We charge a fee of £25 for this service.
Your accommodation
All the accommodation we feature has been qualified by our directors as suitable for same sex
travellers. You will receive no problems from check-in staff with same sex couples sharing one bed or being together around the accommodation and no discrimination from hotel staff and employees. Sadly we can’t guarantee this from other hotel guests but we are pretty sure you won’t have a problem here and if you do, please let us know immediately
Foreign Country Entry and Immigration Requirements
Please note that it is your responsibility to comply with the entry requirements of the country you are visiting although we are always pleased to give advice and direct you to the appropriate source of information.