Frequently Asked Questions
Searching and Booking your holiday
Search, book and pay for your holiday online with Amro
Collection for our very lowest prices. If you need any help
contact our dedicated Travel Specialists by phone on 01462 434663 or
use the
Contact Us form on our website. Please note that if a booking is made through our
Helpdesk the price may be slightly higher.
If you have a more complex holiday request involving several destinations and flights,
please complete our
Amro a la Carte form or contact our
Travel Specialists. They will either prepare the quote for you or advise on how to
search online to receive our very lowest prices.
Reservation Helpdesk
Simply call 01462 434663 between 9.30am to 5.30pm Mon to Fri and our helpful staff will be happy to
assist you.
Alternatively please complete our
Contact Us
form online.
Making Payments
We accept on-line payments by Delta, Switch/Maestro, Mastercard, Visa and American Express. Please note that a 2.2% surcharge applies to all credit cards and 2.5% on American Express payments. Cash and cheque payments are also acceptable for arrangements booked through our Helpdesk.
Site Security
Amro Worldwide uses a secure server, Secure Hosting, to process ALL card payments. Secure Hosting ensures that your card details are securely encrypted during transport over the Internet so no one can read your card information. We don't even see your card details! The card details are then transported to a Bank to authorise your purchase. Customer data is encrypted using the highest level of encryption that you browser will support, for example for IE6 this is SSL 3.0 RC4 with 128 bit encryption.
Secure Hosting offers the guarantees that they will never
- Pass on your financial details
- Pass on any personal information gathered when you place an order
- Sell or rent your details, you will never receive junk mail as a result of using
Secure Hosting
- Leave invasive technologies such as cookies on your machine
- Exploit your details in any way
Airport Hotels and Car Parking
We are pleased to offer airport hotels and car parking at prices which show savings of up to 60% on booking directly with the hotel or car park. Just use the link online to either Purple Parking or Holiday Extras.
Cancelling your Holiday
In the unfortunate event of you having to cancel your holiday, the Lead Named Person on the booking form must advise us in writing by fax or by post.
Amro Holidays Ltd. Matthew House, 20 Nursery Hill, HITCHIN, Hertfordshire, SG4 9GD
Fax Number: 01462 434339
Cancellation Charges will apply in accordance with our Booking Conditions.
Your transfers
Once you have cleared immigration formalities and collected your luggage, you’ll want to be on your way to your accommodation as quickly as possible. If you have pre-booked transfers your voucher will tell you where to meet the transfer arrangements and the arrangements for confirming the return journey.
Your Car Rental
Once you have cleared immigration formalities and collected your luggage, you’ll want to be on your way to your accommodation as quickly as possible. If you have pre-booked car rental, your voucher will tell you where to check-in to sign the documentation and collect your car keys.
Your travel insurance
You must hold a valid travel insurance policy to travel on any arrangements booked with Amro Worldwide with cover at least to the level of our Gold Cover Travel Insurance. You may arrange your own insurance but please be aware that many policies will require us to provide additional documentation over and above a Cancellation Invoice or request us to reclaim additional monies on their behalf should you make a claim. We charge a fee of £25 for this service.
Your accommodation
All the accommodation we feature has been qualified by our directors as suitable for same sex travellers. You will receive no problems from check-in staff with same sex couples sharing one bed or being together around the accommodation and no discrimination from hotel staff and employees. Sadly we can’t guarantee this from other hotel guests but, if you do, please let us know immediately.
Foreign Country Entry and Immigration Requirements
Please note that it is your responsibility to comply with the entry requirements of the country you are visiting and we cannot give specific advice. We suggest you review the following links to entry requirements information websites. Please also check with the relevant Embassy/Consulate as this information may not always be fully up to date.
Price Match Offer
At Amro Worldwide, we appreciate the importance of keeping holiday costs to a minimum – leaving more money to spend while you’re away! That’s why we are constantly checking our prices against the competition – striving to keep our rates at the lowest prices available in the market place. But prices are changing almost by the minute so whilst we have a Price Match Offer, there are a few conditions attached as follows:
- The holiday booking must be identical using the same flights, transfers and accommodation arrangements and sold as a package and fully bonded by ATOL.
- We will need to see a screen shot of the Price Match Offer confirming this
Please contact us with this screen shot, timed within 24 hours of your booking, and we will be pleased to Price Match.